Returns & Exchange
Exchanges
We want you to love what you wear! If your item doesn't fit quite right, we offer easy size exchanges on most products.
To be eligible for an exchange:
- Please email us at team.backupstudio@gmail.com within 5 days of delivery.
- Items must be unused, unwashed, and returned in their original packaging with all tags intact.
- Only one-time size exchange is allowed per order.
- Please note: Items purchased during a sale are not eligible for exchange unless they arrive damaged or incorrect.
How to exchange:
Email us with your order number and the size you'd like to exchange. We'll guide you through the next steps.
Shipping for Exchanges:
- You'll need to ship the item back to us (we’ll provide the return address over email).
- Once we receive the original item, we’ll send out the new size within 3–5 business days.
Returns
Not quite what you expected? That’s okay!
We accept returns for store credit, so you can find something that’s just right for you.
- Simply send the item back to us and once received, we’ll issue a store credit note for the product value (minus a Rs. 200 shipping fee).
- Store credit can be used toward any future purchase on our website.
- Returned items must be unused, unwashed, and in original condition with tags.
Received the wrong or a damaged item?
Please contact us within 48 hours of delivery at team.backupstudio@gmail.com with clear photos and your order details. We’ll make it right as quickly as possible.
Refunds
We currently do not offer refunds, except in cases where the item is damaged and a replacement is unavailable. If that happens, we’ll work with you to find the best possible resolution.
Let us know if you have any questions—we’re always happy to help!
Email: team.backupstudio@gmail.com